Welcome to Melbourne Taxis Booking. By using our website or booking any of our transport services, you agree to the terms and conditions outlined below. Please read them carefully before making a booking. These terms are intended to explain our service arrangements and the responsibilities of both passengers and the service provider.
1. Booking and Confirmation
- Bookings can be made through our website or other available booking channels.
- Passengers must provide accurate details, including pickup location, destination, travel date, time and contact information.
- A booking is subject to availability and is confirmed only after acceptance by our booking team.
- Any changes to booking details should be communicated as early as possible.
- Melbourne Taxis Booking may contact passengers to verify booking information or clarify travel requirements.
2. Services Offered
We provide transport arrangements for different travel requirements across Melbourne. Our services include:
- Melbourne Airport Transfer for passengers travelling to or from the airport.
- Corporate Transfer for business meetings, office travel and professional engagements.
- Events Transfer for attending functions, celebrations and other special occasions.
- Hotel Transfer for convenient travel between hotels and selected destinations.
- Parcel Delivery for transporting permitted parcels and packages.
- City Tour services for passengers interested in visiting Melbourne attractions.
Service availability may depend on vehicle availability, location, travel time and other operating conditions.
3. Fares and Payments
- Fares will be communicated or displayed during the booking process wherever applicable.
- The final fare may vary if the passenger changes the pickup location, destination, route or other booking requirements.
- Additional charges may apply for waiting time, extra stops, toll roads or other requested services, where applicable.
- Passengers are responsible for paying the agreed fare through the available payment methods.
- Any fare-related questions should be raised with our booking team before commencing the journey.
4. Cancellation and Changes
- Passengers should inform us as early as possible if they need to cancel or change a booking.
- Cancellation charges may apply depending on the booking details and notice provided.
- Changes to pickup times, locations or destinations are subject to availability.
- If a vehicle cannot be arranged due to unexpected circumstances, we will make reasonable efforts to inform the passenger and discuss alternative arrangements.
5. Passenger Responsibilities
- Passengers should be ready at the agreed pickup location and time.
- All passengers must follow applicable road safety requirements and driver instructions.
- Passengers must not damage the vehicle or engage in behaviour that may affect the safety or comfort of others.
- Children must travel using appropriate child restraints where required by Australian law.
- Passengers should take their personal belongings when leaving the vehicle. We cannot guarantee the recovery of lost items.
6. Delays and Unforeseen Circumstances
Travel times may be affected by traffic, road closures, weather conditions, accidents, airport delays and other circumstances outside our control. We will make reasonable efforts to manage bookings and communicate significant delays. However, we cannot guarantee a specific arrival time.
7. Website Information
We aim to keep the information on our website accurate and up to date. However, service details, availability, prices and other information may change without prior notice. Website content is provided for general information and should not be treated as a guaranteed service offer.
8. Liability and Limitations
Melbourne Taxis Booking will make reasonable efforts to arrange transport services in accordance with the confirmed booking. However, we are not responsible for delays, losses or disruptions caused by circumstances beyond our reasonable control. Nothing in these terms excludes rights or guarantees that cannot legally be excluded under applicable Australian Consumer Law.
9. Privacy and Personal Information
We may collect personal information such as names, contact details and journey information to manage bookings and provide our services. This information will be handled in accordance with our Privacy Policy and applicable privacy laws. We do not intend to use booking information for purposes unrelated to our services without an appropriate basis.
10. Changes to These Terms
We may update these Terms and Conditions when necessary to reflect changes in our services, business operations or legal requirements. Updated terms will be published on this website. Continued use of our website or booking services after changes are published indicates acceptance of the revised terms, subject to applicable law.
11. Independent Service Provider Disclaimer
Melbourne Taxis Booking operates as an independent taxi booking and transport service provider. This website and the services offered are not affiliated with, associated with, endorsed by or connected to 13cabs, Premium Service, Swan Taxis or any other taxi networks operated by A2B Australia Pty Ltd. All brand names and trademarks belong to their respective owners.
12. Contact Information
If you have questions about these Terms and Conditions, your booking or any of our services, please contact Melbourne Taxis Booking through the contact details provided on our website. We will make reasonable efforts to assist with your enquiry.