At Melbourne Taxis Booking, we understand that travel plans can change due to unexpected situations. We aim to make the booking and cancellation process simple and clear for our customers. This Cancellation and Refund Policy explains the conditions that apply when you cancel a booking or request a refund for our transport services.
1. Booking Cancellation
Customers can request a cancellation if their travel plans change. To help us manage vehicle schedules and driver arrangements, we request that cancellations are made as early as possible.
- Contact our booking team using the contact details provided on our website to request a cancellation.
- Please provide your booking reference, travel date, pickup location and other relevant details.
- A cancellation request will be reviewed according to the service booked and the time remaining before the scheduled pickup.
- Customers should receive confirmation once their cancellation request has been processed.
2. Cancellation Charges
Cancellation charges may apply depending on the type of transport service, booking conditions and notice provided before the scheduled pickup time.
- Bookings cancelled with sufficient advance notice may be eligible for a full or partial refund.
- Late cancellations may attract a cancellation fee to cover vehicle allocation and scheduling costs.
- If a driver has already been dispatched or has reached the pickup location, additional charges may apply.
- Failure to attend the scheduled pickup without prior notice may be treated as a no-show, and the booking amount may not be refundable.
3. Refund Eligibility
Refunds are considered based on the circumstances of the cancellation and the booking conditions. Customers may be eligible for a refund in situations such as:
- A booking is cancelled within the applicable cancellation period.
- Melbourne Taxis Booking is unable to provide the confirmed transport service.
- A booking has been charged incorrectly or a duplicate payment has been made.
- A service cannot be completed due to circumstances within our control.
Refunds may not be available for completed journeys, no-show bookings or cancellations made outside the permitted cancellation period.
4. Refund Processing Time
Once a refund request has been reviewed and approved, the amount will be processed using the original payment method wherever possible. Processing times may vary depending on the payment provider or bank. Any applicable bank or payment processing charges may be deducted where permitted.
5. Changes to Existing Bookings
If you need to change your pickup time, travel date, pickup address, drop-off location or vehicle requirements, please contact us before the scheduled journey. Changes are subject to vehicle availability and may result in a revised fare.
6. Cancellation by Melbourne Taxis Booking
In certain situations, we may need to cancel a booking due to vehicle availability, operational issues, safety concerns or unexpected circumstances. If this happens, we will make reasonable efforts to inform the customer and discuss available alternatives. Where a confirmed service cannot be provided, an applicable refund will be arranged.
7. How to Request a Cancellation or Refund
For cancellation or refund enquiries, please contact our team through the contact details available on the Melbourne Taxis Booking website. Include your booking information and a brief explanation of your request so we can review it.
8. Changes to This Policy
Melbourne Taxis Booking may update this policy when required to reflect changes in our services or business practices. Any updates will be published on this page. Customers are encouraged to review the policy before making a booking.
Disclaimer
Melbourne Taxis Booking is an independent taxi service provider. This website and the services offered are not affiliated, associated with, endorsed by, or connected to any other taxi networks or operators. Any brand names mentioned are used only for identification purposes.